The Three Strategic Shifts
The framework is built around three big changes. These come from the 10 Year Health Plan. Every NHS organisation must work towards them.
The NHS wants to move care out of hospitals and into communities. This is sometimes called the “left shift.”
Neighbourhood Health Teams are at the heart of this change. These are integrated teams that serve local populations. They focus on people who need the most support:
- People living with moderate to severe frailty
- Care home residents
- Housebound patients
- People at end of life
ICBs must map how much they spend on frail patients. They must then shift some of that money to better community care. The goal is to reduce unnecessary hospital admissions and bed days.
Community health services now have a waiting time target for the first time. At least 78% of community health activity must happen within 18 weeks by 2026/27. This rises to 80% by 2028/29.
The seven-day urgent community response must be expanded. This gives people access to community care at weekends, keeping them out of hospital.
Analogue to Digital
The NHS is moving from paper and phone to digital and online. This shift touches every part of the service.
Key digital targets include:
- 95% of appointments bookable or triageable via the NHS App by 2028/29
- All acute, community and mental health providers on the Federated Data Platform (FDP) by 2028/29
- All direct-to-patient communication moved to NHS Notify by end of 2029
- 100% coverage of Electronic Patient Record (EPR) systems
NHS Online will launch in 2027. This is a new “online hospital” that connects patients to expert clinicians without them needing to travel.
AI-assisted triage will start rolling out through the NHS App from April 2026. Providers should also deploy ambient voice technology. This uses AI to write clinical notes, saving staff time.
Fact: By 2028/29, 95% of NHS appointments must be available through the NHS App after triage, with digital Patient Initiated Follow-Up (PIFU) fully implemented by 2029.
Treatment to Prevention
The NHS wants to stop people getting ill in the first place, not just treat them when they do.
ICB five-year plans must include:
- Obesity services with access to NICE-approved weight loss treatment for 220,000 eligible adults by June 2028
- 250,000 annual referrals to the NHS Digital Weight Management Programme by 2029
- 25% reduction in premature CVD mortality by 2035
- Universal opt-out tobacco dependence model
An online NHS Health Check will be launched. This makes it easier for people to check their health and catch problems early.